Holiday Shipping Information
We are very busy processing orders to ensure delivery before the holidays. In general, we do our best to ship orders eligible orders the next business day*.
Please note that there will be no guaranteed FedEx Express deliveries or Home deliveries Wednesday, December 25th (Christmas) or Wednesday, January 1st (New Year’s Day). A complete guide to the FedEx year-end holiday schedule can be found online here.
We provide an estimated shipping date, so that you know where your order falls in our production line. Our team always does their very best to ship your order ahead of or within the estimated date range, however, sometimes orders may take longer than anticipated. Our goal is to exceed your expectations, but we will never compromise quality to meet a deadline. Our estimated shipping date is not a guarantee.
Please refer to the following guide when choosing a shipping method:
Shipping Option Required For Delivery By Tuesday, December 24th***
|Last Projected Ship Date||Mon Dec 16||Tue Dec 17||Wed Dec 18||Thu Dec 19||Fri Dec 20||Sat Dec 21||Sun Dec 22||Mon Dec 23|
|FedEx Standard Overnight||✓|
|FedEx 2nd Day||✓|
|FedEx Express Saver||✓||✓||✓|
|FedEx Ground (Commercial Locations)||✓|
|FedEx Home Delivery||✓|
*If your order is made up of pieces with any of the following options, additional fabrication time of 2-3 business days is to be expected: Orders with any pieces in 5/32″, 3/8″ or 1/2″ Tempered Glass, shapes other than Square/Rectangle, glass with any edge work, other than a seamed edge, pieces that require hole drilling, Insulated Units, Laminate, and Tempered-Laminate. If your order requires you to submit a pattern to us, please submit it as soon as possible so there will be no delay in processing your order.
**Our office and shop will be closed Tuesday, December 24th through Wednesday, December 25th. Orders placed during this time period will begin to be processed on Thursday, December 26th, 2019. We will also be closed Tuesday, December 31st through Wednesday, January 1st. Orders placed during this time period will begin to be processed on Thursday, January 2nd, 2020. Orders will be processed in the order received with priority given to those with express shipping. We will make every effort to process all orders placed during the holiday shutdown by Thursday, January 2nd 2020. You will receive order confirmation and shipping confirmation emails to update you on the status of your order. Please be sure to check out the following FAQ regarding email communication from One Day Glass: What do I do if I didn’t receive my order confirmation or shipping confirmation emails?
***FedEx Ground dates are only estimates and not guaranteed dates. If a guaranteed date is required please use FedEx Saver, FedEx 2nd Day, or FedEx Next Day Air Service.
We are not responsible for local weather delays or if extra delivery time is required to deliver to rural addresses or addresses in Alaska or Hawaii.
This information supersedes any data provided by the estimated shipping/delivery estimates provided upon checkout.