FAQ

Online Quote Order Online

Products

Prices / Ordering

Billing

Shipping

Warranty & Returns

International Orders

About Peninsula Glass Company / One Day Glass



Products


What if I'm not sure which product is best for me or my application?

Be sure to check out the following pages for general information on the types of glass available: tempered glass, Pyroceram, Neoceram. If you are still unsure of which type of glass you need, please don't hesitate to contact our office for help. Our customer service representatives are well trained to help you pinpoint the best glass for your application.

Return to Top


What is a seamed edge? How do I know if I need edgework?

A "seamed" edge is one that has been lightly sanded to remove any sharp burrs. Glass with a seamed edge is safe to handle but is not decorative. It is our standard finish and is available at no extra charge. We will never send out glass with sharp edges that you could not handle safely without being cut. The seamed edge is recommended for all applications in which the edges of the glass are not exposed. For example, if your glass will be installed into the frame of a fireplace door and no one will see the edges once the glass has been installed, a seamed edge is all you need. For shelves, table tops, or the like, you may want to consider upgrading to a more finished/decorate edge. Learn more about Edgework.

Return to Top


Do you only sell fireplace glass? What if I have a custom project?

We sell glass for many different applications including fireplaces, woodstoves, gas & pellet stoves, table tops, shelving, entertainment units, kitchen cabinets & backsplashes, light fixtures, halogen lamps, machine gauges, ovens, laboratory tools, etc. These are just some of the many applications our glass has been used in. Since all of our projects are custom cut to order if you have a unique project you are working on, submit an inquiry or give us a call and we'll see what we can do to help.

Return to Top


What if my piece is not a square or rectangle and needs to be cut to a pattern?

Don't worry! We can cut to almost any shape. In many cases, we can follow a written description that you have added on our contact form in the comments section. If there are special changes or hard-to-describe dimensions, feel free to submit a preliminary drawing for approval by email to support@onedayglass.com or by fax to (360) 892-8152. Of course, for best results we may recommend that you provide a paper template; there is no substitute for an exact pattern. Please make a tracing of your glass on a large piece of butcher paper/cardboard/grocery sack/etc. and mail it to us at:
Peninsula Glass Company, Attn: One Day Glass, 6005 NE 121st Avenue, Vancouver, WA 98682.
Please include your name and contact information on or with the pattern and one of our customer service reps will contact you once the pattern is received to confirm your order.

Return to Top

Is Neoceram or Pyroceram available in any other tints?

3/16” Neoceram and 1/8” Pyroceram are available in the light amber tint only. We also carry 5/32” Black Neoceram. We do not carry any ceramic glasses that are white or any other tint.

Return to Top


What if I'm interested in a type of glass I don't see listed?

The types of glass listed are the only types of glass that we keep in stock and that are available to ship right away. If you have a specific type of glass you need for a project (i.e. special tints, thickness, or patterns), please contact our office. We may be able to special order glass to meet your needs. Please keep in mind that special orders may take up to 2 weeks to be completed and that prices will vary depending on your requests.

Return to Top


Do you sell any installation materials?

Unfortunately, we sell glass for so many various applications, it would be impossible for us to carry installation materials for each of them. Most of our customers have good luck locating gasket material/brackets/screws/hinges at either a local hardware store or a local stove shop.

Return to Top


Do you have anyone who can come to my house to install the glass I ordered?

Most glass is easily installed. We do not have any installers who work off-site. If you live outside of the Portland, OR metro area, please contact a local handyman/stove shop/hardware store for help. If you live in the Portland metro area and need help installing your glass, please call our office to make arrangement to come in to see us. In many cases, for an extra charge we can help install your glass if you can bring the necessary materials to us. (See Above)

Return to Top


What is your cutting tolerance?

The industry-wide accepted tolerance is +/- 1/16".

Return to Top


What are your quality standards?

All glass contains various types of flaws or blemishes, which may be visible to the naked eye. This is unavoidable - even the finest raw materials contain minor flaws. The federal government mandates that no defects should be visible in the glass when it is viewed horizontally or vertically from 11 feet away under normal lighting. All of our glass meets these standards.

Return to Top


What are tong marks?

We have a very unique vertical tempering furnace. This type of furnace allows us to temper pieces as small as 1" x 1" in any glass that is 3/16" or thicker- glass that other glass tempering companies won't even touch! In a vertical tempering furnace, glass is hung vertically by tongs and run through the chambers of the furnace. Also, since we have our own furnace we're working on most pieces from start to finish entirely in-house. Not waiting for someone else to do the work means we can get your order out the door very quickly. This style of tempering does result in the glass having small tong marks or indentations left from the tongs the glass was hung from. These "dimples" are not imperfections and in no way do they compromise the integrity of the glass. The glass is 100% fully tempered- the marks actually prove that the glass was in the furnace!

Return to Top


Can you make my piece(s) without these marks?

Most people don't find the tong marks offensive and would probably not even notice them if they weren't pointed out. We aim to make the marks as shallow as possible, usually within 1/4" of the edge of the glass, and never on a finished edge. For pieces where glass will install so that you will never see the edges, the tong marks will probably be covered by a frame or flange and never even be seen. As a default, if you chose either the Pencil Grind or Pencil Polish options for all edges of your glass we will automatically temper your glass without tong marks. For any other piece(s), you may specify on the Order Form that you wish to have the glass tempered without tong marks. Your glass will still meet our high standards for quality but will take a few extra days to process.

Return to Top


Can you drill larger holes for umbrellas on patio tables or make cutouts for sinks?

Standard available hole sizes are 1/8", 3/16", 1/4", 5/16", 3/8", 7/16", 1/2", 9/16", 5/8", 11/16", 3/4", 13/16", 7/8", 15/16", 1", 1 1/4", 1 1/2", 1 3/4", 2", 2 1/4", 2 1/2", 2 3/4" and 3" holes. Minimum hole size must be equal to or greater than the glass thickness. For larger hole or irregular cutouts, please submit a drawing to support@onedayglass.com so that we may approve the project specifications and quote.

Return to Top


What is a logo? Can you add one? Do I need one?

A tempering logo is a small etching that is made in one corner of each piece of glass indicating that it has been tempered and meets government standards for tempered glass. For a sample, just check out your car windows. Have you ever noticed that each of them has a logo in the corner indicating that it was tempered? We can add our logo to any piece(s) in your order. For many decorative projects (like table tops or shelves) you may not need or want a logo to detract from the beauty of the glass. But depending on your project, a logo may be required. Since we service so many areas with varying laws and regulations, you'll need to check with a local building inspector or your contractor to see if your glass requires a logo. The default for us is to not logo the glass so you will need to specify on the Order Form if you wish to have us logo your glass.

Return to Top


What is the maximum number of holes you can drill?

Our online Order Form allows for a maximum of four holes drilled per piece. In some cases, we will consider pieces with more holes but you must submit drawings to us for approval and to get a quote first. Drilling more than four holes in a piece of glass increases the risk of breaking during tempering and the overall cost per piece. Glass with a large number of holes per piece are probably better cut by water jet.

Return to Top




Prices / Ordering


What if I prefer to place an order over the phone?

If you would like, customer service representatives are available from 7:30am-4:00pm Pacific Time to help answer questions and/or take your order over the phone. If you are unsure of the type of glass you need or have any special requests regarding your order, please contact our office for help.

Return to Top


Can I cancel my order? / Can I change my order?

Due to the custom nature of our business and to ensure that orders are shipped on time, once your order is submitted and approved we begin working on it immediately. For this reason, most orders cannot be cancelled once submitted. If any changes are necessary, please contact our office immediately. In most cases, changes cannot be made once an order has been submitted but we will do our best to accommodate your needs.

Return to Top


What do I do if I didn't receive my order confirmation or shipping confirmation emails?

Order confirmation and shipping confirmation emails are generated and sent automatically so assuming that a valid email address was provided there is a good chance our communication with you was filtered into a junk or spam box. Before asking us to forward you a copy, please check your junk, spam, or deleted item boxes for messages from order@peninsulaglass.com. Add our address to your safe list so you will be sure to receive any future emails on the status of your order. We don't send newsletters or advertisements and won't sell your information for any reason so you'll never have to worry about getting any messages from us that don't directly pertain to your order.

Return to Top




Billing


What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards. If you are using your debit card to pay for an order, it must have one of these logos on the card.

Return to Top


Will there be sales tax on my order?

There is no sales tax on orders shipped outside the state of Washington. All shipments to locations within Washington are charged sales tax at the shipping address’ tax rate.

Return to Top


Can I pay with a check or money order online?

We cannot accept checks or money orders for online orders. If you do not have a credit/debit card to use for an online order, you may complete a quote online to obtain the total cost of your order and mail us a check for that amount. Please print a copy of your online quote and send it with your check to:
Peninsula Glass Company, 6005 NE 121st Avenue, Vancouver, WA 98682.
Your order will be processed once your check has been received.

Return to Top


Do you ship C.O.D.?

We will not ship any orders C.O.D. Please see above on how to use a check or money order to pay for your order.

Return to Top



What is the CVV#?


The CVV code on your card is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. On Visa, MasterCard, and Discover cards, the CVV is a 3-digit number located on the back of the card. On an American Express card, the CVV is a 4-digit number located on the front of the card. For more information see the attachment for American Express or the following for Visa/MasterCard/Discover: http://usa.visa.com/personal/security/visa_security_program/3_digit_security_code.html




Return to Top





Shipping


Once I place my order, when will it ship? Will my order ship the same day?

We live up to our name! Most orders are shipped within 1 business day after being submitted and approved. We do our best to ship orders received before 1:00 pm Pacific Time the same day they are ordered but generally ship no later than the next business day. If your piece is extremely labor intensive, it may take us extra time to get it just right. We will contact you if your order requires extra processing time.

Return to Top


How do you pack glass so that it doesn't break during shipping?

We take special care to pack each order so that it arrives to you in good condition. All of our orders are custom-packed by hand. Individual glass pieces are separated by cork buttons, corrugated cardboard or Styrofoam and then surrounded by Styrofoam peanuts or recycled fill and packed inside either a stiff cardboard box or small plywood crate.

Return to Top


What is an acceptable shipping address? Do you ship to P.O. Boxes? Do you ship to APO/AP addresses?

Since most of our shipments are sent by FedEx, we require that you have a street address to ship orders to. We cannot ship to P.O. Boxes or APO/AP addresses.

Return to Top


What about shipping to Hawaii / Alaska?

We ship often to both Alaska and Hawaii. Just enter your zip code on the shipping section of the order form and the available shipping options will be listed. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas.

Return to Top


Will you ship to my customer/ my friend/ my parents/ my neighbor?

Shipping orders to a different person at a different address is no problem. There are separate entry spaces for your billing and shipping addresses on the online order form.

Return to Top


Is Saturday delivery available?

Saturday delivery is not available in all areas. Please contact our office to see if your zip code accepts Saturday Deliveries. Please keep in mind that extra fees will apply if you require delivery on Saturday.

Return to Top


How do I track my shipment?

Once your order has shipped, you will receive a shipment notification by email. You can use the tracking number provided to track your shipment directly with the carrier. Most of our orders are shipped FedEx. You can track FedEx shipments online at www.FedEx.com or by calling 1-800-GO-FEDEX.

Return to Top


Are delivery times guaranteed? When will my package arrive?

Ground shipments are not guaranteed and may take up to 7+ business days to arrive. Express shipments are guaranteed to deliver on-time as quoted. We are not responsible for local weather delays or if extra delivery time is required to deliver to rural addresses. Below are the following time estimates provided by FedEx for delivery:

FedEx Saver
Delivery within 3 business days by 4:30pm to most areas and 7:00pm to residences. No time guarantee to Alaska or Hawaii.

FedEx 2nd Day Air
Delivery within 2 business days by 4:30 pm to most areas and 7:00pm to residences. May take up to 3 business days for certain shipments to Alaska or Hawaii.

FedEx Next Day Air
Delivery next business day by 3:00pm to most areas. By 4:30pm to some rural areas. No time guarantee to Alaska or Hawaii.



Return to Top


What is a business day?

Business days are Monday - Friday and not weekends or holidays. Please keep in mind that orders and shipments are processed on business days only. This means that an order placed on Friday that is quoted to ship the next business day will not ship until Monday. If you need your order to arrive on a specific day and are unsure of which delivery option to choose, please contact our office for help.

Return to Top


What do I do if my package did not arrive on time?

For UPS Ground shipments, if it has been 7 business days since your order shipped and your package has not arrived, please contact UPS directly by calling 1-800-GO-UPS and then contact our office to notify us of the problem.

For UPS Express shipments, use the chart above to determine the latest possible delivery times for the appropriate service level. If it is AFTER 5:00pm local time (business delivery) or 7:00pm local time (residential delivery) and your package has not arrived, please contact UPS directly by calling 1-800-GO-UPS and then contact our office to notify us of the problem.

Return to Top


What do I do if my order was damaged in shipment?

Orders are guaranteed to arrive in good condition to your door. Specific delivery instructions are listed on the packing slip on the outside of the package. Please take the time to read these instructions BEFORE signing for your package. If damage is immediately noticeable, simply refuse the package and contact our office immediately. We will ship a replacement order out right away. If the package is left at your door or in another location and you were not required to sign for the package, please contact our office immediately upon noticing any damage.

Return to Top


What do I do if what I received is not what I ordered?

This mistake does not happen often but should your order be incorrect in any way (the size is not what you ordered, the quantity is different, etc.) please contact our office immediately and we will take care of the situation.

Return to Top


What do I do if I didn't receive my order confirmation or shipping confirmation emails?

Order confirmation and shipping confirmation emails are generated and sent automatically so assuming that a valid email address was provided there is a good chance our communication with you was filtered into a junk or spam box. Before asking us to forward you a copy, please check your junk, spam, or deleted item boxes for messages from order@onedayglass.com. Add our address to your safe list so you will be sure to receive any future emails on the status of your order. We don't send newsletters or advertisements and won't sell your information for any reason so you'll never have to worry about getting any messages from us that don't directly pertain to your order.

Return to Top


Can I pick up my order from your location?

If you live in the Portland/Vancouver area (or will be passing through for any reason) you can save money on packaging and shipping by picking your order up from our shop in Vancouver, WA. Just choose the Will Call shipping option at the time of check out. Your items will be loose (not boxed) but we can provide either cork buttons or cardboard to separate multiple items. Otherwise, please come prepared to be able to safely transport your order. We are not responsible for any will call items damaged during transportation.

Return to Top


Can I ship my order on my own UPS or FedEx account number?

Yes. There is a place to enter your own UPS or FedEx account number during the Shipping Options step of the checkout process. Since a portion of our quoted Shipping/Handling costs include a packaging charge to ensure that your fragile order is adequately packaged for shipment, you will be charged a small boxing/crating charge even if you choose to bill the freight portion to your own account. Please be aware that in the rare event of any damage to your shipment while in transit, you will be responsible for filing a freight claim with either UPS or FedEx and that you will be responsible to place a replacement order at full cost. If the account number you enter is invalid or requires verification, your shipment may be delayed until we can confirm the account information.

Return to Top


Can you estimate FedEx Ground shipping times?

While Ground shipments offer no time guarantee, the following map provided by FedEx provides an estimate of Fedex Ground shipping times. Customers located near us will likely find that their Ground orders are delivered overnight and need not pay extra for Next Day Air shipping unless they need to guarantee a time-definite delivery. See the attachment for the FedEx map.

Return to Top





Warranty & Returns


What is your return policy?

If your glass was damaged in shipment or did arrive as ordered, we will gladly replace the piece. Due to the custom nature of our business, we cannot accept returns on glass that was received in good condition and as specified on your order form.

Return to Top


Is there a warranty on my glass?

Glass is insured to arrive safely to your door. Once it is received and signed for, we are not responsible for any damage. Please keep in mind that all of our products are very fragile in nature and should be handled with care. We cannot be responsible for damage caused by everyday use or by accidents beyond your control.

Return to Top





International Orders


Do you ship to Canada?

Yes. Our Online Quote Guide is very helpful in guiding you through your options. We ship glass to customers around the world, yet we are sometimes limited in what we can ship to where. Please complete our Contact Form with your complete shipping address and order details and we will get back to you promptly.

Return to Top


Do you ship internationally?

We have shipped glass to customers around the world but are sometimes limited in what we can ship where. Please complete our Contact Form with your complete shipping address and order details. International orders are considered on a case-by-case basis and we will reply to your email within 3 business days with a quote if possible.

Return to Top





About Peninsula Glass Company / One Day Glass



Where are you located? / Do you have any partners/distributors in my area?

Our office is located in Vancouver, Washington, USA near Portland, Oregon. This is our only location. We do not have any partners or distributors.

Return to Top


What are your office hours?

Our office is open Monday-Friday 7:30 am - 4:00 pm Pacific Time.

Return to Top


How do I contact you?

Email: support@onedayglass.com
Phone: 800-468-4323 or 360-892-2029
Fax: 360-892-8152

Return to Top


For your window needs, please visit Peninsula Glass at www.motionwindows.com
For quality, authentic automotive glass for almost any project, visit us at www.sandersreproglass.com

Like Us On Facebook